Left me hanging with incorrect information

Honestly I can say that I am utterly disgusted with the service that I have received from Web Africa. After being with them for a year on a premium fiber plan, I asked for their assistance as I am relocating from Gauteng to KZN and I need stable, fast connectivity as my wife and I both work fully remotely from home and this is integral to our livelihood. They told me the new address has fiber so I went ahead and took the property. Now 2 weeks later, after following up constantly, they tell me fiber is not available in my area where their coverage shows there is fiber?

Asking kindly for a resolution (through their Whatsapp service), I keep getting shunted out from agent to agent and no one can offer me a solution. I've spoken to 7 agents now and no one can help me? All they try to do is pass on this issue to the next person so they are playing hot potato with me.

Clearly my business for them is not appreciated so I will be looking for other options. My advice, stay away. Honestly they don't care about you and and their information is terribly misleading. Utterly disgusted and disappointed!