Last time I use Webafrica.

In January 2023 we moved our fiber over to Webafrica, we received a free-to-use router and free installation which in hindsight did not make sense as there was already an ONT installed in our house by the previous ISP. At the end of November 2023, we sold our house and requested the termination of our service. This was not an easy process as it had to be done using WhatsApp, which is not very efficient, and took a long time to get a resolution. On 19 January 2024, the router was returned. Since 1 February 2024, there have been 5 attempts to deduct money from my account. This cost me R7.50 every time. When contacted the consultant at Webafrica explained it was the claw back amount for the free installation and because the service was canceled within 12 months. My service was active from January to December which is 12 months and there was no installation cost as no installation was necessary. The consultant informed me he would get back to me, that was 48 hours ago.