AS
Ann S
1 reviews | Active since Dec 2019
27 Apr 2026, 11:46
Last night our internet provided by webafrica/vumatel was very low ranging from 1 to 29 on a 50/50 line
Last night our internet provided by webafrica/vumatel was very low ranging from 1 to 29 on a 50/50 line. This morning spoke to 4 people. Tebogo and monique was very helpful but the previous two people just transferred us and could not assist. As suddenly our line was registered at 30/30 which is a mistake. Monique is still assisting and it will take 72 hours to fix. Thank you monique and tebogo
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Webafrica's replyOfficial
28 Apr 2026, 10:09Hi Ann,
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must have been to experience reduced speeds on your 50/50 line and to be transferred multiple times before getting the right support.
We’re really glad to hear that Tebogo and Monique were able to assist you effectively, identify the incorrect line profile registration, and take ownership of getting this corrected. It’s reassuring to know that Monique is still actively assisting to see this through. Your feedback, including both the challenges and the positive support you received, will be shared with our Service Quality Team for review so we can improve consistency across all interactions.
If you need any further support or would like to follow up, you’re welcome to reach out to us via Hello Peter and our team will be glad to assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must have been to experience reduced speeds on your 50/50 line and to be transferred multiple times before getting the right support.
We’re really glad to hear that Tebogo and Monique were able to assist you effectively, identify the incorrect line profile registration, and take ownership of getting this corrected. It’s reassuring to know that Monique is still actively assisting to see this through. Your feedback, including both the challenges and the positive support you received, will be shared with our Service Quality Team for review so we can improve consistency across all interactions.
If you need any further support or would like to follow up, you’re welcome to reach out to us via Hello Peter and our team will be glad to assist.
Warm regards,
Webafrica Crew
Webafrica's reply28 Apr 2026, 10:09
Official
Hi Ann,
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must have been to experience reduced speeds on your 50/50 line and to be transferred multiple times before getting the right support.
We’re really glad to hear that Tebogo and Monique were able to assist you effectively, identify the incorrect line profile registration, and take ownership of getting this corrected. It’s reassuring to know that Monique is still actively assisting to see this through. Your feedback, including both the challenges and the positive support you received, will be shared with our Service Quality Team for review so we can improve consistency across all interactions.
If you need any further support or would like to follow up, you’re welcome to reach out to us via Hello Peter and our team will be glad to assist.
Warm regards,
Webafrica Crew
Thank you for taking the time to share such detailed feedback with us. We understand how frustrating it must have been to experience reduced speeds on your 50/50 line and to be transferred multiple times before getting the right support.
We’re really glad to hear that Tebogo and Monique were able to assist you effectively, identify the incorrect line profile registration, and take ownership of getting this corrected. It’s reassuring to know that Monique is still actively assisting to see this through. Your feedback, including both the challenges and the positive support you received, will be shared with our Service Quality Team for review so we can improve consistency across all interactions.
If you need any further support or would like to follow up, you’re welcome to reach out to us via Hello Peter and our team will be glad to assist.
Warm regards,
Webafrica Crew