Lack of support

I get the movement for automation and reducing wasted time for call center staff to answer mundane connectivity questions. And I appreciate the self-help efforts (even though still clunky .. but getting there eventually) However, when I actually have an outage, and am trying to work .. albeit afterhours (10pm) .. and I follow the channels provided with absolutely zero response, what are my options? 1 - Your whatsapp line for which there is no option to actually log a fault .. closest is asking to be transferred to an agent and then selecting "other" .. but then absolutely no response .. even 50 minutes later 2 - Login on the website, but am unable to log any type of support ticket .. can only go to the knowledge base 3 - Phone sales .. as if they are going to be working after hours and want to entertain faults

Come on guys .. please up your game in this "support" department