Lack of staff

Tired of bad service. IF you have live chat make sure you employ enough people to have live chat rather than just make us wait and then eventually tell us to phone instead. Phoned from my pay as you go cellphone holding and holding, speak to someone, hold for another 10 mintues and get cut off. What is it that is so hard about these switchboards that people get cut off so easily, does then transfer and answer button look the same as the hang up! 45 minutes of wasted airtime, poor service spend some extra money and emply some more people. sick of this we are experiencing higher than usual call volumes bs.