Lack of Service/Response on open Ticket

So once again we've reached the point where I have to post on Hellopeter to get any form of response from WebAfrica.

Once again I am having exactly the same issues as per my previous issue, which was seemingly resolved for a short period of time. Once again I am experiencing constant disconnections on my line, along with my line seemingly having a port profile to lower my line to half the speed I am paying for, as well as no indication as to why this profile was put in place(if someone comes with some BS reasoning that the profile was put in place to improve stability on the line, I am going to lose my ****, as the line was perfectly stable up to the point when this profile was put in place). I would like to just add that I was originally running a 8mbps line, which was shortly after getting on your service, port profiled down to 5mbps for 'stability' reasons. After struggling with getting any answers and any concrete feedback back from both WebAfrica and the Telkom SubContracter, I decided to downgrade to a 4mbps line. After running mostly stable on that for close to a month, I am now, by the looks of it at least, being port profiled down to 2.5mbps.

I logged a call (#34727) on 2018/01/01. Coicidentally, this is also the last time I received any form of feedback from WebAfrica, despite having updated the call 3 times from my end, as well as me being able to see that the call was last updated by WebAfrica on this morning(2018-01-08), but with no indication as to how the call was updated, or any actual feedback from any form of WebAfrica technician.

I added to the call on 2018/01/03 that I am working from home between 2018/01/09 - 2018/01/11 should a technician need to come out, however, considering I have not received any form of response, I deem it safe to assume that should a technician have to come out, I will not see them during those 3 days and be forced to take time off when it is convenient for WebAfrica and Telkom.

I have to say, I am quite disappointed by the service I am receiving now, and have been receiving since signing up with WebAfrica back in July compared to the absolutely amazing service I was receiving back when I was considering signing up with WebAfrica, and in talks about all the finer details.

I would appreciate some form of contact from someone at your company that actually gives a **** about me as a paying customer, instead of some generic copy-paste response, as I would really like to know what kind of permanent solution we can put in place to resolve the issues I've been experiencing once and for all.

Thank you, Regards, Simon.