Lack of Service & Poor Response

I app**** for a Router/Fibre Line almost a month ago on the 06th January 2021 completed the application, entered all details on their website, and to date I have not received any response or even been contacted by anyone and just to let you know today is the 17th February 2021. I receive an email just saying installation is delayed. I am so annoyed as I have cancelled my Telkom LTE Line for this. Very disappointed and do not think I will recommend their services to anyone.