Lack of service from webafrica

Absolutely pathetic service from Webafrica. We have had NO Wi-Fi since Thursday and not a single proper update from the company. No communication, no urgency and no accountability.

Your useless chatbot is just as bad — instead of actually helping customers or escalating the problem, it simply closes the conversation.

Yet I'm sure you'll still expect us to pay the FULL Premium price for a service you haven't provided for days. How does that make any sense?

This is completely unacceptable. Customers shouldn't have to chase you for basic communication when your service is down.

After this experience, we will definitely be changing providers. Webafrica clearly has no problem taking customers' money, but providing the service and support we're paying for seems to be another story.