Lack of service

I called WebAfrica to report not having internet for two days now. They couldn't detect the issue so arranged with me to go home and they would return the call. (I was in the office..). They arranged for a call back at 12h00. I waited 10 minutes and nothing. Then tried to call 5 times in a row, holding the line about 10 minutes every time but simply got no answer. My trip home, was useless and I'm now heading for 3 days in a row with no internet. I can google and even see the results, but not browse to anywhere.. I have tried a different rooter and connecting with a UTP cable directly from the rooter. No luck. I can't use the data I've paid for now and the month is nearing its end. I doubt that I will be able to use it at all before the next cycle and WebAfrica most probably won't even consider a pro-rata refund. Where can one get service? Where?