Lack of respect and poor customer care support

Dear WA, I spent a long time in a chat with Nosipho Hantana, since 9:03 am on 19 August 2020 and it is really sad what your employees do to your business. You can see in the attached chat that your employee did not want to confirm to me when i asked him to make sure he only disconnects once my only 3 requests are completed and if something happens and he disconnects from my chat he would call my cellphone which I provided. I did that as I know how your employees work and have No respect for their clients. See WhatsApp chat attached. He just disconnected from the chat even if I was asking him to confirm to me if he understood. As I know the chat can log off if no interactions, then i was making sure to send the question and he just disconnected and did not call me as i asked if that happned. Please: 1) Escalate this complain and ask a retention manager to reply to this email urgently, with their name and direct contacts. 2) Send Coamplain Ref# for further process.

I see that my ticket has been closed every time I sent the email. I sent 4 times and all 4 times i got a standard reply stating that my ticket has been closed as you guys have "sorted", however, nothing was sorted. This is not a good time to lose clients! There was a problem on my WA Personal Emails as your Email Webpage was not loading it so I look for help via the WhatsApp chat.

Thank you