MN
Monique N
1 reviews | Active since Mar 2016
03 May 2026, 12:59
Lack of customer service and poor network
I have tried to cancel my account for the last 3 months with no success- the only way to chat to anyone regarding poor network, etc is via WhatsApp or the app. It took 2 days for someone to assist and when they finally do, you expected to sit in the phone waiting for a response you explain time and time again of the issue with no resolution it is really a cumbersome and tying process with no results my account has still not been cancelled due to poor service delivery
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Webafrica's replyOfficial
04 May 2026, 11:46 Hi Monique. We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday, from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message, and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply04 May 2026, 11:46
Official
Hi Monique. We’re checking in on your query to keep things moving for you. Our Hello Peter team is available weekdays, Monday to Friday, from 08:00 to 17:00, and we’re offline on weekends and public holidays, including National Workers’ Day. If you still need support, please send us a private message, and we’ll take it from there and help get everything sorted.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew