Lack of customer service

On Tuesday 31 October 2017 I contacted Web Africa. After trying 4 times I finally got through to their Tech support. I spoke to a gentleman named Gary and explained that i require settings for my router. He checked my account and discovered that my sim was not even active on their side. My activation should have happened already by then. Gary told me that he will send an email to get my settings and followup with my activation. He proceeded to tell me that he will contact me later that day and if he couldn't get hold of me, he would email me. I did not receive a phone call nor an email! I phoned again on Thursday 2nd November 2017 and spoke to a lady at tech support. Again I was informed that the sim is not active and that she will followup on the settings as well. She then told me exactly the same LIES!!! as Gary, telling me that she will contact me on my cell and if she cannot get hold of me, she will email me. I have not receive any communication from her as yet. I again phoned on Friday 3rd of November 2017 and contacted the sales department as their tech division and their receptionist was not answering the landline. I spoke to the salesman who was shocked to hear of my experience and said he will assist me. I received the same robotic response as the tech support by them saying that they will contact me via cell but if they cannot get hold of me, they will email.

As I am writing this complaint, I have not yet heard from Web Africa

Their after sales service is absolutely disgusting!!

I would not recommend Web Africa to anyone as dealing with them as been more stressful than what the service (or lack of) has been worth.