Lack of comunication

This has been a rolercoaster. Ok so 3 months ago i placed an order for fibre at home wich is also my business address. After waiting for this period i had 5 openserve technicions pitch up for instalation and left to gain access to fibre poles but never returned. No explanation nothing. So eventually i get installed last week but they couldnt conect me. So i waited and after speaking to atleast 20 agents finally i get conected. While it was conecting i was very impressed by the speed and was super happy just to be online again. Only to realise friday afternoon i was disconected again. Once again looking for answers everywhere no one knew what was happening. This evening i got told that my line does not get picked up by opesnserve even after i explained i have been conected thru them. After several consultants just cut me off i finally gave up. I am apauled by the answers i got. I was told i never got a contract yet i have it all on email. I used 350 rands airtime today just te be told they cant pick my line up and i must reaply monday. I am fuming