Lack of communication and no feedback

I ordered fibre on the 29/06/2017, and it was stated that it could take 8 weeks. After 7 weeks I had not heard from Webafrica so I decided to contact them. I was told they would escalate my problem and revert back to me. A few days pass and no response from them so I called again. Again they told me the will escalate the problem. After the third time I asked the agent to give me a estimated timeline for the problem to be fixed. That date was 21/10/2017. No feedback so on the 01/11/2017 I called again and they gave me the same response so I asked them to provide a solution that would give me internet as soon as possible. They said there was nothing they could offer me. I suggested the LTE option and they said it could work. They signed me up deducted the activation fee and then told me it will take 2 weeks. I received my first email from them that stated they can only provide the router in December. So I called again, they suggested I take the sim only option which will take 5 working days from activation and they will cancel the other service. Another activation fee later and no refund. So I call asking for a manager, who was not available. I tried again and final got hold of someone. He told me he will try insure I have my SIM with in 5 working days. The courier company could only guarantee delivery in 8 working days.

I cancelled all my services with Webafrica and I have still not received my activation fee refund. I would not recommend Webafrica to anyone.