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Carmen C
1 reviews | Active since Mar 2026
23 Mar 2026, 12:24
Lack of communication
Avoid WebAfrica at all costs! 😡 I signed up on 13 November 2025, paid upfront, and was left waiting for installation until 7 February 2026. Despite numerous enquiries, I faced endless delays and poor communication.
When I finally got installed, I tried contacting them about a promised R999 credit for late installation (their own policy states fibre should be installed within 14 days). Unresponsive agents, ignored emails, and no escalation to a manager. Emails to *** were met with radio silence.
Extremely disappointed and frustrated with WebAfrica's lack of customer service. Would not recommend until they sort out their customer support issues. 👎"
Helpful (0)
Replies (5)0
Replies (5)
Webafrica's replyOfficial
23 Mar 2026, 13:50Hello Carmen,
We completely understand your frustration and disappointment with the delays and communication issues you experienced during your installation. Being left waiting for months and feeling unacknowledged is certainly not the experience we aim to provide, and we truly appreciate you sharing your feedback.
We can see that your email to *** was safely received. To help speed up the process, we have reached out to the team handling complaints emails to assist with responding to your message as soon as possible.
If there is anything further you need or additional concerns you would like addressed, please feel free to reach out and our team will ensure you receive the support required.
Warm regards,
Webafrica's reply23 Mar 2026, 13:50
Official
Hello Carmen,
We completely understand your frustration and disappointment with the delays and communication issues you experienced during your installation. Being left waiting for months and feeling unacknowledged is certainly not the experience we aim to provide, and we truly appreciate you sharing your feedback.
We can see that your email to *** was safely received. To help speed up the process, we have reached out to the team handling complaints emails to assist with responding to your message as soon as possible.
If there is anything further you need or additional concerns you would like addressed, please feel free to reach out and our team will ensure you receive the support required.
Warm regards,
CC
Carmen C's updateReviewer Update
27 Mar 2026, 22:28Here's a draft based on our convo:
"Frustrating experience with WebAfrica. Despite multiple emails to the complaints department, I've been met with complete silence. Promised credits for late fibre installation are being ignored, and customer service is non-existent. Would not recommend until they sort out their support issues." 😞
"Frustrating experience with WebAfrica. Despite multiple emails to the complaints department, I've been met with complete silence. Promised credits for late fibre installation are being ignored, and customer service is non-existent. Would not recommend until they sort out their support issues." 😞
CC
Carmen C's update27 Mar 2026, 22:28
Reviewer Update
Here's a draft based on our convo:
"Frustrating experience with WebAfrica. Despite multiple emails to the complaints department, I've been met with complete silence. Promised credits for late fibre installation are being ignored, and customer service is non-existent. Would not recommend until they sort out their support issues." 😞
"Frustrating experience with WebAfrica. Despite multiple emails to the complaints department, I've been met with complete silence. Promised credits for late fibre installation are being ignored, and customer service is non-existent. Would not recommend until they sort out their support issues." 😞
Webafrica's replyOfficial
30 Mar 2026, 08:14Hi Carmen, we completely understand how frustrating this has been, especially after reaching out multiple times and not receiving any feedback, along with the uncer*****y around the previously discussed installation credits. That lack of communication can make the whole experience feel even more disappointing, and we hear you.
We want to reassure you that your matter has already been escalated and is currently with our Complaints Team. They are actively reviewing your case, including the delayed installation and the concerns you’ve raised, so everything can be assessed properly.
We’re keeping a close eye on the progress from our side and will ensure feedback is shared with you as soon as there’s a clear update. We appreciate your patience while this is being worked through and remain committed to seeing this to a proper outcome.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply30 Mar 2026, 08:14
Official
Hi Carmen, we completely understand how frustrating this has been, especially after reaching out multiple times and not receiving any feedback, along with the uncer*****y around the previously discussed installation credits. That lack of communication can make the whole experience feel even more disappointing, and we hear you.
We want to reassure you that your matter has already been escalated and is currently with our Complaints Team. They are actively reviewing your case, including the delayed installation and the concerns you’ve raised, so everything can be assessed properly.
We’re keeping a close eye on the progress from our side and will ensure feedback is shared with you as soon as there’s a clear update. We appreciate your patience while this is being worked through and remain committed to seeing this to a proper outcome.
Warm regards,
Webafrica Crew
Webafrica Crew
CC
Carmen C's updateReviewer Update
08 Apr 2026, 21:39On the 23rd March 2026, I received an email from hello Peter asking if I wanted to rate webafrica, I enter my comment onto this platform to receive a response from webafrica advising they are so sorry and understand my frustration. I left another review on here on the 27 March which someone from their complaints department responded via email, baring inmind just asking if my issue has been dealt with. On the same day I rep**** giving them the benefit of doubt as this was someone new reaching out from webafrica just to be left with a no response again. I even sent an email on the 29th March, 1 April as well as the 7th April. Nothing, they really don't live up to their standards.
CC
Carmen C's update08 Apr 2026, 21:39
Reviewer Update
On the 23rd March 2026, I received an email from hello Peter asking if I wanted to rate webafrica, I enter my comment onto this platform to receive a response from webafrica advising they are so sorry and understand my frustration. I left another review on here on the 27 March which someone from their complaints department responded via email, baring inmind just asking if my issue has been dealt with. On the same day I rep**** giving them the benefit of doubt as this was someone new reaching out from webafrica just to be left with a no response again. I even sent an email on the 29th March, 1 April as well as the 7th April. Nothing, they really don't live up to their standards.
Webafrica's replyOfficial
09 Apr 2026, 09:27Hi Carmen, we completely understand how frustrating this must be, sending multiple emails and not receiving a timely response can feel very disappointing, especially when you’ve given the benefit of the doubt.
Please be assured that our complaints team is actively looking into your case to ensure it’s thoroughly reviewed and addressed. We’re committed to making sure your concerns are properly handled and that you receive a clear response on the outcome.
If there’s anything else you’d like to share in the meantime or further context to add, please don’t hesitate to reach out so we can fully resolve this for you.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 09:27
Official
Hi Carmen, we completely understand how frustrating this must be, sending multiple emails and not receiving a timely response can feel very disappointing, especially when you’ve given the benefit of the doubt.
Please be assured that our complaints team is actively looking into your case to ensure it’s thoroughly reviewed and addressed. We’re committed to making sure your concerns are properly handled and that you receive a clear response on the outcome.
If there’s anything else you’d like to share in the meantime or further context to add, please don’t hesitate to reach out so we can fully resolve this for you.
Warm regards,
Webafrica Crew
Webafrica Crew