Lack of communication

2 weeks after an order was placed, no contact from Webafrica (even though we were advised that we would be contacted within 5 business days). 2 days of trying to get through on the telephone line with no success i got through to an agent on the whatsapp line. I was told that the previous tenants contract had not expired yet and that we would only be connected the FOLLOWING MONTH even though we we debited already. The lack of communication with customers is completely unacceptable and very disappointing!