Lack of care and assistance, terrible service

Terrible experience. You guys are the worst service provider. We have had no Fibre connection for 3 weeks now and we have phoned about 6 times to sort it out and every time we get told you will reset it but it still does not work, up until yesterday the guy said he can see a problem with the line which is the first progress we had so he said they will send a technician out. Today we phone to follow up and the lady said the call log has been removed because the line was tested by vumetel and its fine. We have had enough and want to cancel with you because we have had no Internet and no one is helping us. You guys are useless and so unhelpful.