WR
Winston R

1 reviews | Active since Sept 2020

06 Jun 2022, 17:36

"Kom Saartjie kom", donkiekar vinniger as Webafrica

I wish I could give no stars. I am still waiting for an agent of Webafrica to please explain to me why the new uncapped 100 / 50 mbs line which they sold me, starting 1 June 2022, measured only 8.8 mbs upload and 8.6mbs download speeds half an hour ago when only my daughter and myself needed to do critical work but does 200mph when they debit my account for the monthly subscription... I have since done another speed test and it measures 28.8 down and 25.1 up, still nowhere near the quoted speeds agreed upon and paid for. As it is their service can't even handle two users in conversation...

0
Replies (2)
WR
Winston R's update08 Jun 2022, 20:54
Reviewer Update
I am writing this follow up to my previous post on the 6th, 2 days ago, using my mobile data as the HEARTLESS, GREEDY & CALLOUS Management & staff at Webafrica continue in their Anti-Customer Service approach to their subscribers who are forced to use them as the sole service provider in the area for two years owing to Competition Commission rules, according to one agent. This is my family's THIRD DAY with the "CONNECTED NO INTERNET" message displayed on any device attempting to access lectures online during the varsity exam period and / or, earn money working from home. As long as the management board of this DISSERVICE PROVIDER can deduct almost R800 a month from our family for what should be a 100 / 50mbs Fibre line which measures 0 / 0mbs for 3 days their attitude remains "STUFF THE CLIENT WE HAVE HIS MONEY" Not even any firm of contact or the decency of a response & THAT, just proves me right. C'MON COMPETITION COMMISSION, LET US GO ELSEWHERE PLEASE... ENOUGH US ENOUGH!!!
WR
Winston R's update08 Jun 2022, 21:05
Reviewer Update
THIS WAS THE LAST ATTEMPT AT ELICITING A RESPONSE FROM THIS DISSERVICE PROVIDER. AN HOUR TO THE MINUTE AS CAN BE SEEN, WITH NO CONTACT RIGHT UP UNTIL THIS MINUTE. 2 DAYS LATER ...With WhatsApp as their only form of customer service it's clear they don't want to invest in their staff and by extension their staff's treatment of their clients, who mean even less to them... Willie-the-bot Willie Meer help nie!!!

[06/06, 16:10] Webafrica New: Hi, Willie-the-bot here, I'm still trying to put you through to one of our Live Chat agents, they'll message you as soon as they're available. If however you'd prefer to cancel the Live Chat request, simply type *ENDCHAT*.
[06/06, 17:07] Webafrica New: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying...
[06/06, 17:11] Webafrica New: Live Chat session ended. Your reference for this session is #***. Press *0* for main menu.