Keeps Requesting money with interest after a year of cancelation

Good day,

I am writing to formally dispute the outstanding balance currently being claimed on my account. I cancelled my fibre service with Webafrica in mid-June over a year ago after identifying that I had been incorrectly billed for an additional line that I never had and been sent an additional router that was never necessary. At the time of cancellation, I provided the required one calendar month’s notice and explicitly confirmed with the agent assisting me that no further billing would occur after the cancellation period. It is therefore both concerning and unacceptable that, more than a year later, I am receiving correspondence requesting payment of an alleged outstanding balance, now with added interest. For clarity: • No valid justification has been provided for these charges. • No courier was ever arranged to collect the router following cancellation. • I was explicitly assured that no further charges would be app**** after cancellation. This situation reflects a serious breakdown in account management, billing accuracy, and customer service. I will not accept liability for any charges incurred after the proper cancellation of my service, particularly where the charges themselves was due to consultant errors. It is unreasonable to expect payment under these circumstances of cancellation due to poor services and billing errors. Received a call today regarding the outstanding balance.

Good day Kindly note that your Web Africa account has an overdue balance of R3621.40 still owing. Urgent payment is required in order to avoid your account from being handed over to our Legal Debtors Team which may potentially lead to default payment listing with the credit bureau.