Keep on taking your monies after cancelation

I moved house and asked WebAfrica to move my fiber They could not, wrong address, then wrong order, then double order I canceled my account and went to Telkom Webafrica refuses to cancel my account They refuse to communicate Been talking to their agents on whatsapp for more than 32 hours still no help no-one can or are willing to help Now they are just refusing to talk to me on wattsapp They are still deducting Worst company when it comes to communication with clients