SP
Steven P
1 reviews | Active since Aug 2018
26 Nov 2018, 10:25
Just try and cancel your contract.....
Just try and cancel your contract with them. The web cancellation option does not work. You wait and wait and wait for someone to answer the phone for cancellations. Very disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Webafrica's replyOfficial
26 Nov 2018, 10:28Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply26 Nov 2018, 10:28
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
SP
Steven P's updateReviewer Update
26 Nov 2018, 10:32And thats another joke. I put 2 ticket into the help desk system. Both times they closed the calls with reference to another call from April 2018. The response from Webafrica:
I see what you mean.
For some reason when I reported the fault it keeps on reverting back to the one from April automatically, which is closed.
I have passed this feedback onto Openserve management as there is a fault in their system rendering me unable to report a fault on your line.
They will look into it and manually report the fault to get the tech to attend.
And they never did.....
SP
Steven P's update26 Nov 2018, 10:32
Reviewer Update
And thats another joke. I put 2 ticket into the help desk system. Both times they closed the calls with reference to another call from April 2018. The response from Webafrica:
I see what you mean.
For some reason when I reported the fault it keeps on reverting back to the one from April automatically, which is closed.
I have passed this feedback onto Openserve management as there is a fault in their system rendering me unable to report a fault on your line.
They will look into it and manually report the fault to get the tech to attend.
And they never did.....