Just plain sloppy.

As a new customer, I this is a terrible introduction to WebAfrica:

1) Non-operational, dysfunctional customer website that keeps logging me out when I try to do anything. Thought I had uploaded my RICA documents, but it turns out that their stupid system did not actually work. Got delayed by TWO WEEKS to get connected as a result.

2) Whatsapp helpline is USELESS - you keep getting pushed back in the queue, and waiting times are too long (which defeats the whole purpose of a chat helpline).

3) I specifically entered my work address as the delivery address; they decide to send the router to my home address. Now I have to wait until Monday to get my router.