LC
Lionel C
1 reviews | Active since Sept 2009
01 Apr 2015, 14:42
Just not worth the energy
Ever since I've logged ticket *** on 9 March 2015, I've been subjected to absolutely slow turnaround/response times regarding the call. Telkom never installed my line (received no feedback) and it's like this company just does not give two s***ts about customer service (at times having to wait 48 hours + for a response). Nada. Zero. None. I logged another call, demanding feedback on my initial call, but I'm just not interested in this pathetic service level of this company. I strongly suggest you avoid them at all costs.
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Webafrica's replyOfficial
17 Apr 2015, 15:38Hello thatguylionel,
We would like to sincerely apologise for the rocky start that you endured and not to mention the frustration caused by this whole process.
We admit that your order took longer than normal and this was due to the fact - Telkom didn't have ports available in your area but we're delighted they finally provided you with a port. As confirmed by our ADSL guys, they've been in touch with you frequently to have this issue resolved and it has been stated that they're in a process of resolving this issue with you.
If you pick up any issues, please contact our ADSL team on ***, so we can resolve your query.
Regards
Mkhululi
Online Team
We would like to sincerely apologise for the rocky start that you endured and not to mention the frustration caused by this whole process.
We admit that your order took longer than normal and this was due to the fact - Telkom didn't have ports available in your area but we're delighted they finally provided you with a port. As confirmed by our ADSL guys, they've been in touch with you frequently to have this issue resolved and it has been stated that they're in a process of resolving this issue with you.
If you pick up any issues, please contact our ADSL team on ***, so we can resolve your query.
Regards
Mkhululi
Online Team
Webafrica's reply17 Apr 2015, 15:38
Official
Hello thatguylionel,
We would like to sincerely apologise for the rocky start that you endured and not to mention the frustration caused by this whole process.
We admit that your order took longer than normal and this was due to the fact - Telkom didn't have ports available in your area but we're delighted they finally provided you with a port. As confirmed by our ADSL guys, they've been in touch with you frequently to have this issue resolved and it has been stated that they're in a process of resolving this issue with you.
If you pick up any issues, please contact our ADSL team on ***, so we can resolve your query.
Regards
Mkhululi
Online Team
We would like to sincerely apologise for the rocky start that you endured and not to mention the frustration caused by this whole process.
We admit that your order took longer than normal and this was due to the fact - Telkom didn't have ports available in your area but we're delighted they finally provided you with a port. As confirmed by our ADSL guys, they've been in touch with you frequently to have this issue resolved and it has been stated that they're in a process of resolving this issue with you.
If you pick up any issues, please contact our ADSL team on ***, so we can resolve your query.
Regards
Mkhululi
Online Team