Just issues on issues and only getting apologies

Hi Charne
We understand how exhausting it is to experience ongoing issues and feel that you’re receiving apologies without seeing the progress you need. We appreciate your patience and understand why you’re feeling extremely unhappy. We can confirm that our team has submitted your payment arrangement request and logged a follow-up with our Collections team to confirm the status of your profile. The request is actively being reviewed, and we’ll continue to support you while the team works through it.We hope to provide you with a clear outcome and a smoother experience from here.

Warm regards, 
Webafrica Crew