Just a heads up to customers that are looking for service provider's double check their so called standards and if they have a proper contact number for you. There is nothing more frustrating than chatting to a robot!!!!

We had made an application with Web Africa about 2 half weeks ago only to get feedback about 5 days ago. My husband had to take time off from work to meet with the agent, who was late. The flat was already kitted out with all of the relevant connections due to the previous installation in there. Since then we were advised that we would receive the router in 72 hours ftom Wednesday last week. It is now a week later and we are still waiting. You cannot reach an agent on the numbers you find on the website. Their watsapp messages are automated meaning you cannot have a conversation with a system. This is the most unprofessional company we've ever had to deal with. The payment s always upfront but the service is deplorable. The service provider and technicians are contracted to each other but not a single person know their left hand from their right or can assist you with a contact number if requested. Each of them it seems like they are defending the president !!