Joke of a company

I have had the worst experience with WebAfrica. 8 days after installation and countless chats on their app, I have no working internet. I have phoned the sales department 3 times escalating and requested a manager phone me directly and have received no assistance. I have threatened to contact the Ombudsman and they simply do not care. As they do not operate on the weekend, I will be without internet for 11 days. I think this service is absolutely disgusting and they are not a reputable company.