JB Isaacs

Hi jemaine, we can see that you’ve already taken the right steps by logging your referral query via WhatsApp and with our complaints team, and the lack of feedback over the past few weeks is certainly not the experience we want for you, especially on something as important as your referral link. Let’s step in and get this moving for you. Please send us a direct message with your registered email address along with a brief summary of the referral issue (for example, what’s happening with the link or what outcome you were expecting). This will allow us to locate your account quickly and trace what’s caused the delay. Once we have your details, we’ll take full ownership of the follow-up and ensure your query is actively progressed with the relevant team until you have clear feedback and resolution. Warm regards,
 Webafrica Crew