I’ve tried for a few days to go a new line sorted but today Natasha J managed to go that extra mile to get the matter solved

Hi Fazlin,
Thank you for taking the time to share your feedback with us. We truly appreciate you letting us know about your experience and for recognising Natasha J for going the extra mile to resolve your request after you had been trying for a few days. It’s great to hear that her time and effort made a meaningful difference.
This kind of dedication and follow‑through reflects the level of service we aim to deliver, and your feedback will be shared with our Service Quality Team to recognise Natasha’s efforts and reinforce this standard of support across our teams.
We’re glad the matter was resolved successfully and appreciate you acknowledging the care that went into assisting you. 
Warm regards,
Webafrica Crew