I've made payment 2 days ago, still disconnected

Hi Natasha,  we completely understand how disruptive it must be to have your connection down, especially with online classes depending on it. Thank you for sending through your proof of payment , we appreciate you providing that promptly. 

Our team has submitted an activation request to Openserve, and once the process is completed, you will receive a confirmation to let you know your service is active. Please be assured that your payment has been received and your case is being actively followed up. 

We understand the urgency and impact this situation has on your daily activities, and we’re committed to ensuring your connection is restored as soon as possible. Warm regards,
 Webafrica Crew