C
Chasne

1 reviews | Active since Dec 2025

18 Apr 2026, 18:04

I've had a good time...

I've had a good time with your internet but lately my internet is not that good every light is green but my internet is not working of it's down completely

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Replies (1)
Webafrica
Webafrica's reply20 Apr 2026, 09:16
Official
Hi Chasne, we understand how frustrating it is when all the router lights appear green, yet the internet is either unstable or completely down. That kind of situation is especially confusing because everything on your side looks normal, but the service isn’t working as expected. To get this properly resolved, the line will need to be checked end-to-end as the issue may sit beyond the router itself, even when the indicators show a normal status. The technical team will need to review the connection from the network side to identify what is interrupting the service. If you’re still experiencing the issue, please reach out so it can be investigated further and stabilised as quickly as possible. Warm regards,
 Webafrica Crew