LL
Lindy Lindy.cranston
1 reviews | Active since Sept 2026
14 Sept 2026, 09:04
Ive had a fault logged since 3rd September and no help
Ive had a fault logged since 3rd September and no help. Have been on the WhatsApp line waiting for 10 minutes for an agent. Agent connected but now waiting another 10 minutes and no contact.
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Replies (1)
Webafrica's replyOfficial
14 Sept 2026, 09:51Hi Lindy
We recognise how disappointing it is to have a fault open since 3 September and still be waiting for meaningful assistance. Being left waiting on WhatsApp after an agent connects, only to then wait another 10 minutes without an update, adds to an already difficult support experience.
We recognise how disappointing it is to have a fault open since 3 September and still be waiting for meaningful assistance. Being left waiting on WhatsApp after an agent connects, only to then wait another 10 minutes without an update, adds to an already difficult support experience.
We’ll continue to keep you updated via SMS directly as progress is made on the fault. Your feedback around the delays in reaching an agent and the lack of communication once connected is also being shared with the relevant teams for review.
We appreciate you bringing this to our attention. We want to ensure the support journey around your fault is clearer and more responsive going forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:51
Official
Hi Lindy
We recognise how disappointing it is to have a fault open since 3 September and still be waiting for meaningful assistance. Being left waiting on WhatsApp after an agent connects, only to then wait another 10 minutes without an update, adds to an already difficult support experience.
We recognise how disappointing it is to have a fault open since 3 September and still be waiting for meaningful assistance. Being left waiting on WhatsApp after an agent connects, only to then wait another 10 minutes without an update, adds to an already difficult support experience.
We’ll continue to keep you updated via SMS directly as progress is made on the fault. Your feedback around the delays in reaching an agent and the lack of communication once connected is also being shared with the relevant teams for review.
We appreciate you bringing this to our attention. We want to ensure the support journey around your fault is clearer and more responsive going forward.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew