GS
Genevieve S
1 reviews | Active since Sept 2020
11 Jun 2026, 10:39
I've been without internet for 4 days now
I've been without internet for 4 days now. The chat option on their App isn't much help. You wait ages for a response. Dealt with a few Agents on WhatsApp. Only today with the assistance of Mmabatho, did we manage to make headway. Mmabatho kept me updated on everything done on their end. I appreciate the assistance Mmabatho. Made me feel like my issue was important. Still without internet though!!! Costing me a lot of money as I work from home. I was informed a technician needs to be assigned to my case. I NEED TO BE COMPENSATED FOR THE LOSS OF SERVICE AS THIS IS AT NO FAULTY OF MY OWN.
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Webafrica's replyOfficial
11 Jun 2026, 11:58Hi Genevieve,
We hear your frustration, especially being without internet for 4 days and the impact this is having on your work-from-home situation. We’re also glad to hear Mmabatho was able to keep you updated and help progress your case, we understand how important that level of communication is when you’re dealing with an ongoing fault.To help us assist you further and ensure we’re addressing the correct issue, could you please share more details about the problem you’re experiencing? For example:
Webafrica Crew
We hear your frustration, especially being without internet for 4 days and the impact this is having on your work-from-home situation. We’re also glad to hear Mmabatho was able to keep you updated and help progress your case, we understand how important that level of communication is when you’re dealing with an ongoing fault.To help us assist you further and ensure we’re addressing the correct issue, could you please share more details about the problem you’re experiencing? For example:
- What exactly happens when you try to connect (no signal, intermittent connection, red light, etc.)
- Whether all devices are affected
- If there are any error messages or router lights showing differently than usual
Webafrica Crew
Webafrica's reply11 Jun 2026, 11:58
Official
Hi Genevieve,
We hear your frustration, especially being without internet for 4 days and the impact this is having on your work-from-home situation. We’re also glad to hear Mmabatho was able to keep you updated and help progress your case, we understand how important that level of communication is when you’re dealing with an ongoing fault.To help us assist you further and ensure we’re addressing the correct issue, could you please share more details about the problem you’re experiencing? For example:
Webafrica Crew
We hear your frustration, especially being without internet for 4 days and the impact this is having on your work-from-home situation. We’re also glad to hear Mmabatho was able to keep you updated and help progress your case, we understand how important that level of communication is when you’re dealing with an ongoing fault.To help us assist you further and ensure we’re addressing the correct issue, could you please share more details about the problem you’re experiencing? For example:
- What exactly happens when you try to connect (no signal, intermittent connection, red light, etc.)
- Whether all devices are affected
- If there are any error messages or router lights showing differently than usual
Webafrica Crew