TT
Thulani T
1 reviews | Active since Sept 2026
04 Sept 2026, 16:39
I’ve been with WebAfrica for about 3-4 years now and have never had issues
I’ve been with WebAfrica for about 3-4 years now and have never had issues. But I’m recently experiencing persistent connection issues for 2 days now. My neighbor that I referred has been experiencing them for 2 months right after her installation to this day. We share the same hub, and I think it might the faulty one since support is failing to fix it on their side.
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Webafrica's replyOfficial
04 Sept 2026, 17:04Hi Thulani,
We understand how frustrating it must be to experience ongoing connectivity issues, especially when your neighbour is experiencing similar problems and the matter has not yet been resolved. Having a reliable and stable connection is important, and this is certainly not the experience we strive to provide. Having reviewed the account, we can see that a fault has been logged and that the network provider has requested further troubleshooting, as there are currently no visible faults being detected on the line from their side.
We understand how frustrating it must be to experience ongoing connectivity issues, especially when your neighbour is experiencing similar problems and the matter has not yet been resolved. Having a reliable and stable connection is important, and this is certainly not the experience we strive to provide. Having reviewed the account, we can see that a fault has been logged and that the network provider has requested further troubleshooting, as there are currently no visible faults being detected on the line from their side.
As a next step, please test the connection using a device connected directly via Ethernet cable and ensure that only one device is connected to the network while testing. This will help determine whether the issue is related to the line itself or something within the local network environment.
Should the issue persist during the Ethernet test, please continue engaging with us via Hello Peter with the results and we'll gladly take a closer look and assist further.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 Sept 2026, 17:04
Official
Hi Thulani,
We understand how frustrating it must be to experience ongoing connectivity issues, especially when your neighbour is experiencing similar problems and the matter has not yet been resolved. Having a reliable and stable connection is important, and this is certainly not the experience we strive to provide. Having reviewed the account, we can see that a fault has been logged and that the network provider has requested further troubleshooting, as there are currently no visible faults being detected on the line from their side.
We understand how frustrating it must be to experience ongoing connectivity issues, especially when your neighbour is experiencing similar problems and the matter has not yet been resolved. Having a reliable and stable connection is important, and this is certainly not the experience we strive to provide. Having reviewed the account, we can see that a fault has been logged and that the network provider has requested further troubleshooting, as there are currently no visible faults being detected on the line from their side.
As a next step, please test the connection using a device connected directly via Ethernet cable and ensure that only one device is connected to the network while testing. This will help determine whether the issue is related to the line itself or something within the local network environment.
Should the issue persist during the Ethernet test, please continue engaging with us via Hello Peter with the results and we'll gladly take a closer look and assist further.
Warm regards,
Webafrica Crew
Webafrica Crew