S
Sherwin
1 reviews | Active since Apr 2026
16 Apr 2026, 15:04
I've been waiting on...
I've been waiting on my refund since November 2024,still no progress
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Replies (1)
Webafrica's replyOfficial
16 Apr 2026, 15:08ref# KXF52
Hi Sherwin. Thank you for reaching out, and for your patience while this has been ongoing. We completely understand how concerning it is to be waiting on a refund since November 2024; that’s far longer than it should take.We can see that one of our billing agents connected with you earlier today and assisted in addressing your concerns. Your refund request has also been escalated again to the dedicated team that handles these cases, and they are actively working on resolving this for you.We’re keeping a close eye on this from our side to ensure it receives the attention it deserves and moves forward without further delay. If you’d like, you’re welcome to send us a private message so we can continue tracking this with you and keep you updated.We truly appreciate your patience and the opportunity to get this resolved for you.
Warm regards,
Webafrica Crew
Hi Sherwin. Thank you for reaching out, and for your patience while this has been ongoing. We completely understand how concerning it is to be waiting on a refund since November 2024; that’s far longer than it should take.We can see that one of our billing agents connected with you earlier today and assisted in addressing your concerns. Your refund request has also been escalated again to the dedicated team that handles these cases, and they are actively working on resolving this for you.We’re keeping a close eye on this from our side to ensure it receives the attention it deserves and moves forward without further delay. If you’d like, you’re welcome to send us a private message so we can continue tracking this with you and keep you updated.We truly appreciate your patience and the opportunity to get this resolved for you.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 15:08
Official
ref# KXF52
Hi Sherwin. Thank you for reaching out, and for your patience while this has been ongoing. We completely understand how concerning it is to be waiting on a refund since November 2024; that’s far longer than it should take.We can see that one of our billing agents connected with you earlier today and assisted in addressing your concerns. Your refund request has also been escalated again to the dedicated team that handles these cases, and they are actively working on resolving this for you.We’re keeping a close eye on this from our side to ensure it receives the attention it deserves and moves forward without further delay. If you’d like, you’re welcome to send us a private message so we can continue tracking this with you and keep you updated.We truly appreciate your patience and the opportunity to get this resolved for you.
Warm regards,
Webafrica Crew
Hi Sherwin. Thank you for reaching out, and for your patience while this has been ongoing. We completely understand how concerning it is to be waiting on a refund since November 2024; that’s far longer than it should take.We can see that one of our billing agents connected with you earlier today and assisted in addressing your concerns. Your refund request has also been escalated again to the dedicated team that handles these cases, and they are actively working on resolving this for you.We’re keeping a close eye on this from our side to ensure it receives the attention it deserves and moves forward without further delay. If you’d like, you’re welcome to send us a private message so we can continue tracking this with you and keep you updated.We truly appreciate your patience and the opportunity to get this resolved for you.
Warm regards,
Webafrica Crew