N
Natascia
1 reviews | Active since May 2026
15 May 2026, 11:58
I've been a client f...
I've been a client for 4-5years I'm overall happy with the wifi provided and the level of service received from the staff the only thing I'm not really happy with is that every 2-3 months we encounter connectivity issues which usually take a couple hours to fix, it can be frustrating when it happens outside of their support hours or days you have a full diary
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Webafrica's replyOfficial
15 May 2026, 12:02Hi Natascia, thank you for being with us for the past 4–5 years and for the honest feedback. We’re really glad to hear you’re generally happy with the WiFi service and the support from the team. That ongoing trust means a lot. We also hear your concern around the recurring connectivity issues every few months, especially when they happen outside of support hours or during busy days. Even if they’re resolved within a few hours, we understand how disruptive that can be when your schedule is full and you rely on a stable connection. Your feedback around stability and timing has been noted, as consistency is just as important as resolution speed. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply15 May 2026, 12:02
Official
Hi Natascia, thank you for being with us for the past 4–5 years and for the honest feedback. We’re really glad to hear you’re generally happy with the WiFi service and the support from the team. That ongoing trust means a lot. We also hear your concern around the recurring connectivity issues every few months, especially when they happen outside of support hours or during busy days. Even if they’re resolved within a few hours, we understand how disruptive that can be when your schedule is full and you rely on a stable connection. Your feedback around stability and timing has been noted, as consistency is just as important as resolution speed. Warm regards,
Webafrica Crew
Webafrica Crew