It's ohk but sometim...

Hello  Mmakoma.
 We understand how frustrating it is when your connection slows down and then drops completely, especially when you’re not getting the help you need right away. You should be able to rely on your service without interruptions. We’d really like to help get this sorted. Please send us a private message with your registered email address so we can verify your account and investigate the outage for you as a priority. In the meantime, here are a few quick tips that can sometimes help restore or improve your connection: 

• Restart your router by switching it off for 30 seconds, then back on 
• Check that all cables are securely connected and not damaged 
• Try a wired connection to see if the issue is WiFi-related 
• Reduce device load if multiple devices are connected at once 

We’re here to make sure you’re back online as quickly as possible, and we’ll do all we can to get this resolved for you. 
Warm regards,
 Webafrica Crew