F
Fridah
1 reviews | Active since Sept 2026
04 Sept 2026, 15:12
Its not working well...
Its not working well very slow or maybe the is something wrong with it please check
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 Sept 2026, 15:57Hi Fridah,
We understand how frustrating it must be to experience slow speeds and be concerned that something may be wrong with your connection. Having a reliable internet service is important, and this is certainly not the experience we want for our customers. Having reviewed the line, there are currently no visible issues being detected on the service. We have, however, reprovisioned the line in an effort to rule out any potential underlying issues that may be affecting performance. As a next step, please restart your router and monitor the connection. When testing, ensure that no other devices are connected to the network so that we can rule out other devices as the cause of the slow connectivity.Should the slow speeds persist after testing, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience slow speeds and be concerned that something may be wrong with your connection. Having a reliable internet service is important, and this is certainly not the experience we want for our customers. Having reviewed the line, there are currently no visible issues being detected on the service. We have, however, reprovisioned the line in an effort to rule out any potential underlying issues that may be affecting performance. As a next step, please restart your router and monitor the connection. When testing, ensure that no other devices are connected to the network so that we can rule out other devices as the cause of the slow connectivity.Should the slow speeds persist after testing, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 15:57
Official
Hi Fridah,
We understand how frustrating it must be to experience slow speeds and be concerned that something may be wrong with your connection. Having a reliable internet service is important, and this is certainly not the experience we want for our customers. Having reviewed the line, there are currently no visible issues being detected on the service. We have, however, reprovisioned the line in an effort to rule out any potential underlying issues that may be affecting performance. As a next step, please restart your router and monitor the connection. When testing, ensure that no other devices are connected to the network so that we can rule out other devices as the cause of the slow connectivity.Should the slow speeds persist after testing, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew
We understand how frustrating it must be to experience slow speeds and be concerned that something may be wrong with your connection. Having a reliable internet service is important, and this is certainly not the experience we want for our customers. Having reviewed the line, there are currently no visible issues being detected on the service. We have, however, reprovisioned the line in an effort to rule out any potential underlying issues that may be affecting performance. As a next step, please restart your router and monitor the connection. When testing, ensure that no other devices are connected to the network so that we can rule out other devices as the cause of the slow connectivity.Should the slow speeds persist after testing, please feel free to send us a direct message via Hello Peter and we'll gladly take a closer look.
Warm regards,
Webafrica Crew