TT
Thandeka T
1 reviews | Active since May 2026
13 May 2026, 14:46
It's good to work with Webafrika, however there's a need for a great improvement on the area of communication
It's good to work with Webafrika, however there's a need for a great improvement on the area of communication. I spent two and a half days on WhatsApp, promised to speak to a relevant agent. That's not cool at all. This needs improvement. The robot can't answer direct questions. Agents must be easily accessible.
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Replies (1)
Webafrica's replyOfficial
13 May 2026, 14:52Hi Thandeka, thank you for taking the time to share this, and we hear you clearly.
While it’s good to know your overall experience with Webafrica has been positive, the delay you experienced on WhatsApp and not being able to get through to a relevant agent for two and a half days is not the level of communication we aim to deliver. Being kept in a loop with no clear answers or having to rely on a bot when you need direct support can understandably feel frustrating, especially when you’re trying to resolve something quickly.
Your feedback around agent accessibility and improving response flow on WhatsApp is important. It highlights exactly where the experience is breaking down — quick access to the right support, and clearer, more direct communication without unnecessary delays.
We appreciate you calling this out, and it will be taken into account as part of ongoing improvements to how support is structured and accessed.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 May 2026, 14:52
Official
Hi Thandeka, thank you for taking the time to share this, and we hear you clearly.
While it’s good to know your overall experience with Webafrica has been positive, the delay you experienced on WhatsApp and not being able to get through to a relevant agent for two and a half days is not the level of communication we aim to deliver. Being kept in a loop with no clear answers or having to rely on a bot when you need direct support can understandably feel frustrating, especially when you’re trying to resolve something quickly.
Your feedback around agent accessibility and improving response flow on WhatsApp is important. It highlights exactly where the experience is breaking down — quick access to the right support, and clearer, more direct communication without unnecessary delays.
We appreciate you calling this out, and it will be taken into account as part of ongoing improvements to how support is structured and accessed.
Warm regards,
Webafrica Crew
Webafrica Crew