RP
Robin P
1 reviews | Active since Oct 2015
12 May 2021, 08:52
Its ******** To Give This Level Of Customer Service In South Africa Today!!!
Your company continues to deliver very very bad customer service consistently since I joined your company nothing went as promised.
What is evident is that you want to get rid of me as a customer, you going to disconnect my line even though nothing is outstanding.
Please do note I will not be taking this further.
It should be a ******** offense for this level of service. I will never ever go with your company again.
I want a call from a Manager today (dont waste your time by getting a normal agent to call me).
Helpful (0)
Replies (2)0
Replies (2)RP
Robin P's updateReviewer Update
12 May 2021, 14:51You have mentally challenged people working the whats app line, been explaining the same information the whole damn time and the person cant comprehend what is going on or what to do, I need to get this sorted and pay back my money. How do you mess up so consistently and the people working on the inside dont know what to do How?!!!!
Seeing that your management is hiding behind the agents, I would like to cancel my service ...like you already have without my consent and you took my money and since the beginning of this venture you have not honored your agreement as per your own customer agreement .
Please contact me to finalize the cancellation you have already processed and I will provide an update shortly with my Independent Communications Authority of South Africa (ICASA) ref.
There is no way I am letting you off the hook for all the hardship and wrong you have done.
I no longer want to be part your company. I am unable to work and I know you are not going to pay me for the days I cant do my work.
If you have a proposed plan to cancel everything so I can be on my way , I will appreciate it I really cant stress like this.
Seeing that your management is hiding behind the agents, I would like to cancel my service ...like you already have without my consent and you took my money and since the beginning of this venture you have not honored your agreement as per your own customer agreement .
Please contact me to finalize the cancellation you have already processed and I will provide an update shortly with my Independent Communications Authority of South Africa (ICASA) ref.
There is no way I am letting you off the hook for all the hardship and wrong you have done.
I no longer want to be part your company. I am unable to work and I know you are not going to pay me for the days I cant do my work.
If you have a proposed plan to cancel everything so I can be on my way , I will appreciate it I really cant stress like this.
RP
Robin P's update12 May 2021, 14:51
Reviewer Update
You have mentally challenged people working the whats app line, been explaining the same information the whole damn time and the person cant comprehend what is going on or what to do, I need to get this sorted and pay back my money. How do you mess up so consistently and the people working on the inside dont know what to do How?!!!!
Seeing that your management is hiding behind the agents, I would like to cancel my service ...like you already have without my consent and you took my money and since the beginning of this venture you have not honored your agreement as per your own customer agreement .
Please contact me to finalize the cancellation you have already processed and I will provide an update shortly with my Independent Communications Authority of South Africa (ICASA) ref.
There is no way I am letting you off the hook for all the hardship and wrong you have done.
I no longer want to be part your company. I am unable to work and I know you are not going to pay me for the days I cant do my work.
If you have a proposed plan to cancel everything so I can be on my way , I will appreciate it I really cant stress like this.
Seeing that your management is hiding behind the agents, I would like to cancel my service ...like you already have without my consent and you took my money and since the beginning of this venture you have not honored your agreement as per your own customer agreement .
Please contact me to finalize the cancellation you have already processed and I will provide an update shortly with my Independent Communications Authority of South Africa (ICASA) ref.
There is no way I am letting you off the hook for all the hardship and wrong you have done.
I no longer want to be part your company. I am unable to work and I know you are not going to pay me for the days I cant do my work.
If you have a proposed plan to cancel everything so I can be on my way , I will appreciate it I really cant stress like this.
RP
Robin P's updateReviewer Update
13 May 2021, 10:29I am still without internet ... I have been transferred from customer service , then to technical and then to provisioning.
Its nice to know that your company can say its not their problem and that they cant assist me.
Pay back my money that I paid for this months service. I was only able to use the service for 10 days.
I am still waiting for a manger to call me ... I want this matter sorted today !!!
Seeing no-one can assist me and your company really dont care. Cancel everything and return my money.
Legally you have no grounds to bind me to a contract. I want to change ISP's and I will be in contact with your legal team regarding my active ICASA complaint.
Its nice to know that your company can say its not their problem and that they cant assist me.
Pay back my money that I paid for this months service. I was only able to use the service for 10 days.
I am still waiting for a manger to call me ... I want this matter sorted today !!!
Seeing no-one can assist me and your company really dont care. Cancel everything and return my money.
Legally you have no grounds to bind me to a contract. I want to change ISP's and I will be in contact with your legal team regarding my active ICASA complaint.
RP
Robin P's update13 May 2021, 10:29
Reviewer Update
I am still without internet ... I have been transferred from customer service , then to technical and then to provisioning.
Its nice to know that your company can say its not their problem and that they cant assist me.
Pay back my money that I paid for this months service. I was only able to use the service for 10 days.
I am still waiting for a manger to call me ... I want this matter sorted today !!!
Seeing no-one can assist me and your company really dont care. Cancel everything and return my money.
Legally you have no grounds to bind me to a contract. I want to change ISP's and I will be in contact with your legal team regarding my active ICASA complaint.
Its nice to know that your company can say its not their problem and that they cant assist me.
Pay back my money that I paid for this months service. I was only able to use the service for 10 days.
I am still waiting for a manger to call me ... I want this matter sorted today !!!
Seeing no-one can assist me and your company really dont care. Cancel everything and return my money.
Legally you have no grounds to bind me to a contract. I want to change ISP's and I will be in contact with your legal team regarding my active ICASA complaint.