BC
Bee C
1 reviews | Active since Aug 2017
16 Apr 2026, 08:15
its been more than 2 months trying to sort out a billing query
its been more than 2 months trying to sort out a billing query.each time i speak to an agent and we get to the cruz of the matter they all disappear.in the meantime i am being overcharged every month
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Webafrica's replyOfficial
16 Apr 2026, 09:03Morning Bronia-Leigh.
Thank you for getting in touch and for sharing your experience with us. We’re really sorry to hear that this billing issue has been ongoing for such a long time and that you’ve had difficulty getting consistent follow-up. That’s understandably frustrating, especially when charges remain unresolved.We can confirm that one of our billing agents connected with you earlier this morning on chat under *** (8min ago). Please allow the team a little time to review your billing account in full so they can properly trace the charges and ensure this is resolved correctly. They will continue assisting you directly via WhatsApp on the same reference.We appreciate your patience while this is being worked through, and we’re committed to getting you a clear and final resolution as quickly as possible.
Warm regards,
Webafrica Crew
Thank you for getting in touch and for sharing your experience with us. We’re really sorry to hear that this billing issue has been ongoing for such a long time and that you’ve had difficulty getting consistent follow-up. That’s understandably frustrating, especially when charges remain unresolved.We can confirm that one of our billing agents connected with you earlier this morning on chat under *** (8min ago). Please allow the team a little time to review your billing account in full so they can properly trace the charges and ensure this is resolved correctly. They will continue assisting you directly via WhatsApp on the same reference.We appreciate your patience while this is being worked through, and we’re committed to getting you a clear and final resolution as quickly as possible.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 09:03
Official
Morning Bronia-Leigh.
Thank you for getting in touch and for sharing your experience with us. We’re really sorry to hear that this billing issue has been ongoing for such a long time and that you’ve had difficulty getting consistent follow-up. That’s understandably frustrating, especially when charges remain unresolved.We can confirm that one of our billing agents connected with you earlier this morning on chat under *** (8min ago). Please allow the team a little time to review your billing account in full so they can properly trace the charges and ensure this is resolved correctly. They will continue assisting you directly via WhatsApp on the same reference.We appreciate your patience while this is being worked through, and we’re committed to getting you a clear and final resolution as quickly as possible.
Warm regards,
Webafrica Crew
Thank you for getting in touch and for sharing your experience with us. We’re really sorry to hear that this billing issue has been ongoing for such a long time and that you’ve had difficulty getting consistent follow-up. That’s understandably frustrating, especially when charges remain unresolved.We can confirm that one of our billing agents connected with you earlier this morning on chat under *** (8min ago). Please allow the team a little time to review your billing account in full so they can properly trace the charges and ensure this is resolved correctly. They will continue assisting you directly via WhatsApp on the same reference.We appreciate your patience while this is being worked through, and we’re committed to getting you a clear and final resolution as quickly as possible.
Warm regards,
Webafrica Crew