C
Cebani
1 reviews | Active since Apr 2026
24 Apr 2026, 16:02
It's been good network wise but as far as resolving certain matters it's not so good
It's been good network wise but as far as resolving certain matters it's not so good. You take time to respond and also take time to fix issues. Also I once was out of network for 2 weeks but you still charged me full amount for a month.
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Webafrica's replyOfficial
24 Apr 2026, 16:06Hi Cebani,
Thank you for sharing your honest feedback with us. We appreciate you highlighting that the network itself has generally been stable, while also pointing out the challenges you’ve experienced with response times, issue resolution, and being billed during a prolonged outage. We understand how frustrating that can be, especially when service interruptions impact your day-to-day use.
Your concerns around delayed responses, extended downtime, and billing during the two-week period without connectivity have been noted. This feedback has been submitted to our Service Quality Team for review and improvement, as it’s important that both technical resolution and billing alignment are handled more effectively and transparently.
Warm regards,
Webafrica Crew
Thank you for sharing your honest feedback with us. We appreciate you highlighting that the network itself has generally been stable, while also pointing out the challenges you’ve experienced with response times, issue resolution, and being billed during a prolonged outage. We understand how frustrating that can be, especially when service interruptions impact your day-to-day use.
Your concerns around delayed responses, extended downtime, and billing during the two-week period without connectivity have been noted. This feedback has been submitted to our Service Quality Team for review and improvement, as it’s important that both technical resolution and billing alignment are handled more effectively and transparently.
Warm regards,
Webafrica Crew
Webafrica's reply24 Apr 2026, 16:06
Official
Hi Cebani,
Thank you for sharing your honest feedback with us. We appreciate you highlighting that the network itself has generally been stable, while also pointing out the challenges you’ve experienced with response times, issue resolution, and being billed during a prolonged outage. We understand how frustrating that can be, especially when service interruptions impact your day-to-day use.
Your concerns around delayed responses, extended downtime, and billing during the two-week period without connectivity have been noted. This feedback has been submitted to our Service Quality Team for review and improvement, as it’s important that both technical resolution and billing alignment are handled more effectively and transparently.
Warm regards,
Webafrica Crew
Thank you for sharing your honest feedback with us. We appreciate you highlighting that the network itself has generally been stable, while also pointing out the challenges you’ve experienced with response times, issue resolution, and being billed during a prolonged outage. We understand how frustrating that can be, especially when service interruptions impact your day-to-day use.
Your concerns around delayed responses, extended downtime, and billing during the two-week period without connectivity have been noted. This feedback has been submitted to our Service Quality Team for review and improvement, as it’s important that both technical resolution and billing alignment are handled more effectively and transparently.
Warm regards,
Webafrica Crew