It would be a 5 star...

Hi Ziphokuhle, we hear you, and it’s fair to say being limited in how you can reach support can take away from an otherwise strong experience. Even when things are resolved well, having the option to speak to someone directly over a call can make a big difference in convenience and reassurance. We’re glad the service itself has been good enough to sit at a 5-star level for you overall, but your point about accessibility of support is noted and important. Feedback like this plays a key role in shaping how we improve the way customers can reach us. If there’s ever anything you need help with in the meantime, we’ll make sure you’re guided to the fastest available support channel so you’re not left stuck waiting. Warm regards,
 Webafrica Crew