It was working great, but my fibre itself is buffering

Hi Why, thank you for your feedback. We understand how frustrating it can be when your fibre connection buffers, especially when it was previously working well. We also appreciate your honesty regarding your experience with our agents, consistency in support is important to us. 

We see that you’ve already been in touch with our support team and have been advised about the outage. Once the issue is resolved, your connection should return to its normal performance. We appreciate your patience while this is being addressed and thank you for bringing your experience to our attention. Warm regards,
The Webafrica Crew