It was good at first...

Item: Webafrica
Rating: 1
Author: Jeremy J

It was good at first then only when i had to reconnect because of a failed debit order which was never discussed open purchase...absolutely horrible ten days of my life trying to get the service up again. Agents don't know what they doing cause all they do is transfer my claims up and down all week.

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Replies (1)

Webafrica's replyOfficial

29 May 2026, 09:00

Hi Jeremy, we really appreciate you sharing this, and we can imagine how frustrating those 10 days must have been, especially when you were just trying to get reconnected.

That back-and-forth and lack of clear progress is not the experience we want for you. We would really like to step in and get this properly sorted.

Please pop us a private message with the email address linked to your reconnection order so we can verify your details, locate your profile, and take ownership of getting this resolved for you as smoothly as possible.

Warm regards,
Webafrica Crew

Webafrica's reply29 May 2026, 09:00

Official

Hi Jeremy, we really appreciate you sharing this, and we can imagine how frustrating those 10 days must have been, especially when you were just trying to get reconnected.

That back-and-forth and lack of clear progress is not the experience we want for you. We would really like to step in and get this properly sorted.