It was a struggle at...

Hi Jasmine, we hear you, it sounds like the experience didn’t start off as smoothly as it should have, and that can be frustrating when you’re just trying to get things resolved without delays or extra back-and-forth.What matters is that the issue was eventually resolved and you got the service you needed, even if it took longer than expected to get there. That initial difficulty is still important, and we’ll have it reviewed so we can improve consistency from the very first interaction.If there’s anything still outstanding or anything you’d like us to double-check, we’re here to help.Warm regards,
 Webafrica Crew