It tool 10 days to r...

Hi Rob, we can completely understand why this experience left you frustrated. Taking 10 days to resolve an issue is a significant disruption, especially when your connection is something you rely on every day for work, communication, or entertainment. What stands out here is not just the delay itself, but the amount of time you had to spend waiting for updates and a workable solution. That’s understandably exhausting, and it’s clear the experience did not meet the standard you expected from us. While we’re relieved the issue was eventually resolved, the turnaround time should have been handled far more efficiently and with stronger communication throughout the process. Your feedback is valuable because it highlights where escalation handling and response coordination need to improve. We genuinely appreciate you taking the time to share this openly. Experiences like yours help drive the accountability needed to improve both support speed and the overall customer journey moving forward. Warm regards,
Webafrica Crew