IV
Inus V
1 reviews | Active since May 2026
11 May 2026, 17:47
It took me 5 hours to arrange an new order and a pickup of the unwanted previous order
It took me 5 hours to arrange an new order and a pickup of the unwanted previous order. I got cut off several times and "spoke" to about 7 people.
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Replies (1)
Webafrica's replyOfficial
12 May 2026, 08:33Hi Inus,
Spending hours trying to place a new order, being disconnected multiple times, and having to repeat yourself to several different people is extremely frustrating and a poor use of your time. We understand how draining this experience must have been, especially when you were simply trying to get something straightforward done.
Your feedback has been submitted to our Service Quality Team so the issues around call handling, ownership, and continuity can be reviewed and addressed.
If you still need assistance or if anything remains unresolved, please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Spending hours trying to place a new order, being disconnected multiple times, and having to repeat yourself to several different people is extremely frustrating and a poor use of your time. We understand how draining this experience must have been, especially when you were simply trying to get something straightforward done.
Your feedback has been submitted to our Service Quality Team so the issues around call handling, ownership, and continuity can be reviewed and addressed.
If you still need assistance or if anything remains unresolved, please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 08:33
Official
Hi Inus,
Spending hours trying to place a new order, being disconnected multiple times, and having to repeat yourself to several different people is extremely frustrating and a poor use of your time. We understand how draining this experience must have been, especially when you were simply trying to get something straightforward done.
Your feedback has been submitted to our Service Quality Team so the issues around call handling, ownership, and continuity can be reviewed and addressed.
If you still need assistance or if anything remains unresolved, please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew
Spending hours trying to place a new order, being disconnected multiple times, and having to repeat yourself to several different people is extremely frustrating and a poor use of your time. We understand how draining this experience must have been, especially when you were simply trying to get something straightforward done.
Your feedback has been submitted to our Service Quality Team so the issues around call handling, ownership, and continuity can be reviewed and addressed.
If you still need assistance or if anything remains unresolved, please send us a direct message on Hello Peter with a brief description of what you need help with, and we’ll gladly step in to assist further.
Warm regards,
Webafrica Crew