D
Danelle
1 reviews | Active since Jul 2026
24 Aug 2026, 14:35
It took extremely long, only by 3rd week an agent could indicate i was applying to the wrong ISP
It took extremely long, only by 3rd week an agent could indicate i was applying to the wrong ISP. When seeking help youre transferred back and fourth between different departments. Which means they not link together causing a migraine and hypertension to the client. Took a month to get fibre active. Lots of expenditure in data to use as hot spot in order to work from home. 😞 disappointed indeed.
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Replies (1)
Webafrica's replyOfficial
24 Aug 2026, 14:43Hi Danelle,
We understand how frustrating it must have been to spend weeks trying to get your fibre activated, especially while being transferred between departments and having to use your own mobile data to work from home.Having to wait until the third week to receive clarity that the application was with the wrong ISP would understandably make the process even more difficult. We recognise that the experience fell short of the smooth and connected service you expected from Webafrica.If you’re still experiencing any issues with your service now that the fibre is active, please let us know via DM so we can assist further.Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend weeks trying to get your fibre activated, especially while being transferred between departments and having to use your own mobile data to work from home.Having to wait until the third week to receive clarity that the application was with the wrong ISP would understandably make the process even more difficult. We recognise that the experience fell short of the smooth and connected service you expected from Webafrica.If you’re still experiencing any issues with your service now that the fibre is active, please let us know via DM so we can assist further.Warm regards,
Webafrica Crew
Webafrica's reply24 Aug 2026, 14:43
Official
Hi Danelle,
We understand how frustrating it must have been to spend weeks trying to get your fibre activated, especially while being transferred between departments and having to use your own mobile data to work from home.Having to wait until the third week to receive clarity that the application was with the wrong ISP would understandably make the process even more difficult. We recognise that the experience fell short of the smooth and connected service you expected from Webafrica.If you’re still experiencing any issues with your service now that the fibre is active, please let us know via DM so we can assist further.Warm regards,
Webafrica Crew
We understand how frustrating it must have been to spend weeks trying to get your fibre activated, especially while being transferred between departments and having to use your own mobile data to work from home.Having to wait until the third week to receive clarity that the application was with the wrong ISP would understandably make the process even more difficult. We recognise that the experience fell short of the smooth and connected service you expected from Webafrica.If you’re still experiencing any issues with your service now that the fibre is active, please let us know via DM so we can assist further.Warm regards,
Webafrica Crew