It took 4 days to finally get an agent to take my order for service of installation

Hi Lebo, we appreciate you taking the time to share this feedback, and it’s good to hear that Sinazo was able to step in and assist you swiftly and with kindness once you were connected. That kind of support really does make a difference, especially during the onboarding process. 

At the same time, the delay in getting an agent to take your installation order and the signup process feeling a bit tedious is noted. Getting started should feel smooth and straightforward, so this is useful feedback to highlight where the journey can be improved. 

Thanks again for sharing your experience, and we’re glad Sinazo was able to get things moving for you. 

Warm regards,
 Webafrica Crew