A
Aubrey
1 reviews | Active since May 2026
27 May 2026, 18:23
It is good but but e...
It is good but but experience network problems at times especially on rainy/ windy days.
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
28 May 2026, 07:42 Hi Aubrey Thank you for your feedback and for highlighting your experience.We understand that intermittent network issues, especially during rainy or windy conditions, can be frustrating. While fibre is generally stable, severe weather can sometimes affect external infrastructure or connections.Here are a few expert tips to help improve your connection performance:• Restart your router and fibre ONT to refresh the connection
• Check that all cables are securely connected and protected from moisture or damage
• Use a wired (LAN) connection where possible for more stable performance
• Ensure your router is placed in a central, elevated position away from interference
• Limit the number of active devices during high-demand activities like streaming
• Connect to the 5GHz WiFi band for faster speeds over shorter distancesThese steps are important as they help rule out internal factors and ensure your setup is optimised, especially when external conditions may already be impacting the network.If the issue continues, please reach out to us via our WhatsApp channel or private message on this platform, so we can run diagnostics on your line and escalate to Vumatel if needed.We’re here to help and ensure your connection performs at its best.
Warm regards,
Webafrica Crew
• Check that all cables are securely connected and protected from moisture or damage
• Use a wired (LAN) connection where possible for more stable performance
• Ensure your router is placed in a central, elevated position away from interference
• Limit the number of active devices during high-demand activities like streaming
• Connect to the 5GHz WiFi band for faster speeds over shorter distancesThese steps are important as they help rule out internal factors and ensure your setup is optimised, especially when external conditions may already be impacting the network.If the issue continues, please reach out to us via our WhatsApp channel or private message on this platform, so we can run diagnostics on your line and escalate to Vumatel if needed.We’re here to help and ensure your connection performs at its best.
Warm regards,
Webafrica Crew
Webafrica's reply28 May 2026, 07:42
Official
Hi Aubrey Thank you for your feedback and for highlighting your experience.We understand that intermittent network issues, especially during rainy or windy conditions, can be frustrating. While fibre is generally stable, severe weather can sometimes affect external infrastructure or connections.Here are a few expert tips to help improve your connection performance:• Restart your router and fibre ONT to refresh the connection
• Check that all cables are securely connected and protected from moisture or damage
• Use a wired (LAN) connection where possible for more stable performance
• Ensure your router is placed in a central, elevated position away from interference
• Limit the number of active devices during high-demand activities like streaming
• Connect to the 5GHz WiFi band for faster speeds over shorter distancesThese steps are important as they help rule out internal factors and ensure your setup is optimised, especially when external conditions may already be impacting the network.If the issue continues, please reach out to us via our WhatsApp channel or private message on this platform, so we can run diagnostics on your line and escalate to Vumatel if needed.We’re here to help and ensure your connection performs at its best.
Warm regards,
Webafrica Crew
• Check that all cables are securely connected and protected from moisture or damage
• Use a wired (LAN) connection where possible for more stable performance
• Ensure your router is placed in a central, elevated position away from interference
• Limit the number of active devices during high-demand activities like streaming
• Connect to the 5GHz WiFi band for faster speeds over shorter distancesThese steps are important as they help rule out internal factors and ensure your setup is optimised, especially when external conditions may already be impacting the network.If the issue continues, please reach out to us via our WhatsApp channel or private message on this platform, so we can run diagnostics on your line and escalate to Vumatel if needed.We’re here to help and ensure your connection performs at its best.
Warm regards,
Webafrica Crew